Help Center

Looking for answers? You've come to the right place.

Phone

PHONE

Monday — Thursday 9am - 6pm EST
Friday 9am - 5pm EST

Email

EMAIL

Drop us a line anytime at


Feedback

FEEDBACK

We’d love to hear from you and will reply as soon as possible.


Shipping Policy

ORDER PROCESSING

Once your order is placed it will be reviewed.

Fresh reserves the right to cancel any orders that are not in line with our Terms and Conditions.

INTERNATIONAL SHIPPING

We apologize, but currently we are unable to process and ship orders to destinations outside of the United States.

SHIPPING & HANDLING

Business Days:

Monday - Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving.

EXPEDITED SHIPPING

Priority shipping orders received before 12PM (noon) EST will be shipped the same day. Processing and shipping time does not include weekends, and orders placed on Friday after 12PM (noon) EST, Saturday and Sunday will be processed the following Monday.

SHIPPING COSTS:

· Standard (5-7 business days): $6 - Free for orders over $50

· Second day (3-6 business days): $19

· Overnight (1-3 business days): $22 - (Saturday delivery not available)

Shipping charges are based on order totals and Fresh offers free shipping on all orders over $50, excluding tax and gift wrap.

Shipping to Alaska and Hawaii requires Second Day Shipping.

We can not deliver shipments to PO Boxes. Also please note that Fresh cannot ship perfumes to APO/FPO addresses as we can only ship to these addresses using United States Postal Service. We thank you for your understanding.