Help Center

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Phone

PHONE

Monday — Thursday 9am - 6pm EST
Friday 9am - 5pm EST

Email

EMAIL

Drop us a line anytime at


Feedback

FEEDBACK

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Shipping Policy

ORDER PROCESSING

Once your order is placed it will be reviewed.

Fresh reserves the right to cancel any orders that are not in line with our Terms and Conditions.

HOLIDAY SHIPPING

To receive your order by December 24th:

Standard Shipping - Place your order by 12PM ET, December 11th
Express Shipping - Place your order by 12PM ET, December 17th
Priority Shipping - Place your order by 12PM ET, December 19th

Call our Union Square shop at (212)477-1100 to place an order for last-minute shipping (order by 12 PM ET on 12/23 for delivery by 12/24).

Orders placed via phone by noon on December 23rd can be hand messengered for same-day delivery in Manhattan! Call our Union Square shop at (212)477-1100 for more details.

INTERNATIONAL SHIPPING

We apologize, but currently we are unable to process and ship orders to destinations outside of the United States.

SHIPPING & HANDLING

Business Days:

Monday - Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving.

EXPEDITED SHIPPING

Priority shipping orders received before 12PM (noon) EST will be shipped the same day. Processing and shipping time does not include weekends, and orders placed on Friday after 12PM (noon) EST, Saturday and Sunday will be processed the following Monday.

SHIPPING COSTS:

· Standard Shipping (Delivers in 7-10 business days): $6 - Free with all orders $50 and up

· Express Shipping (Delivers in 3-6 business days): $19

· Priority Shipping (Delivers 1-3 business days): $22 - (Saturday delivery not available)

Shipping charges are based on order totals and Fresh offers free shipping on all orders $50 and up, excluding tax and gift wrap.

Shipping to Alaska, Hawaii and Puerto Rico requires Express Shipping.

We can not deliver shipments to PO Boxes. Also please note that Fresh cannot ship perfumes to APO/FPO addresses as we can only ship to these addresses using United States Postal Service. We thank you for your understanding.