Phone

PHONE

1-800-373-7420
Monday - Friday 9am - 9pm EST
Saturday 10am - 4pm EST
Sunday 12pm - 4pm EST

Email

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frequently asked questions

General

General Overview

Fresh provides our customers with the opportunity to purchase eGift Cards for use on our online store, fresh.com. We offer the ability to send/activate gift cards immediately or at a future date.

During the purchasing process, a recipient name and email address will be collected. The recipient will receive an email with the gift card number, card PIN, and any additional information requested by the sender.

Fresh eGift Cards should be treated like cash. They can be used on any fresh product and product bundles on our site. Our cards are non-exchangeable and non-refundable, even partially, in the event of loss, theft, or expiration. They cannot be exchanged or redeemed for cash.

How do I purchase an eGift card?

Customers can order an eGift card here.

eGift Cards can be purchased using a Visa, Amex, Mastercard credit or debit card.

We reserve the right to refuse to honor a card/purchase attempt that displays signs of fraudulent activity.

How long is an eGift card valid?

Our eGift Cards do not expire, and they can be used on multiple occasions so long as there is an open/available balance.

What eGift card values can I purchase?

We offer eGift card values from $50.00 - $250.00.

We also offer customers the option to set a custom value between $50.00 and $500.00.

How do I check the balance on my eGift card?

There are three ways to check your eGift Card balance.

  1. Using the confirmation link sent at the time of activation
  2. On fresh.com by clicking here.
  3. Calling our customer service team at 1-800-373-7420. Our team is available from Monday — Friday 9am - 9pm EST, Saturday 10am - 4pm EST, and Sunday 12pm - 4pm EST.

How and where can I redeem my eGift card?

Our eGift Cards can be redeemed ONLY online at fresh.com.

To redeem online, enter the gift card number and 4-digit PIN on the payment page at checkout.

Our eGift Cards CANNOT be redeemed in fresh shops or third-party retailers.

Can I use multiple eGift cards at checkout?

You can use ONLY ONE eGift Card per online order.

If your gift card balance is less than your order total, you can cover the balance with a credit or debit card.

Can I add additional value to my eGift card?

We are unable to increase the balance of an existing eGift Card.

If you would like to add value to an already existing eGift Card, we suggest placing an order for a new eGift Card.

What are the conditions of use of an eGift card?

Our eGift Cards can be used to purchase any fresh product on fresh.com.

It cannot be used for the purchase of another eGift Card.

Our eGift Cards are non-exchangeable and non-refundable, even partially, in the event of loss, theft, or expiration.

They cannot be exchanged or redeemed for cash.

What happens if I lose my eGift card?

If your card is lost, please contact our customer service team.

They can be reached on fresh.com Here, or by phone at 1-800-373-7420.

Our team is available from Monday — Friday 9am - 9pm EST, Saturday 10am - 4pm EST, and Sunday 12pm - 4pm EST.

Can I return product ordered using an eGift card?

Products purchased by an eGift Card are eligible for return and are subject to fresh’s returns policy Read Here. In the event of a return of your order, your eGift Card will be credited for the amount used. If you have completed your purchase with another credit or debit card, the refund credit will be made to both your eGift Card and the credit or debit cards used to complete the purchase, in the amounts originally charged.

How to return a product purchased with an eGift card?

Purchases made on fresh.com may be returned within 60 days of purchase by contacting returns@fresh.com or 1-800-373-7420. We will provide a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are the customer's responsibility.

See our full returns policy Read Here.