General Overview

Fresh eGift Cards should be treated like cash. They can be used on any fresh product and product bundles on our site. Our cards are non-exchangeable and non-refundable, even partially, in the event of loss, theft, or expiration. They cannot be exchanged or redeemed for cash.

How do I purchase an eGift card?

As of September 30, 2026, we will no longer offer the purchase of e-gift cards on fresh.com.

Previously purchased e-gift cards remain valid and will be honored according to their original terms.

How long is an eGift card valid?

Our eGift Cards do not expire, and they can be used on multiple occasions so long as there is an open/available balance.

How do I check the balance on my eGift card?

There are three ways to check your eGift Card balance.

1. Using the confirmation link sent at the time of activation
2. On fresh.com by clicking here.
3. Calling our customer service team at 1-833-858-1115. Our team is available from Monday — Friday 9am - 5pm EST

How and where can I redeem my eGift card?

Our eGift Cards can be redeemed ONLY online at fresh.com.

To redeem online, enter the gift card number and 4-digit PIN on the payment page at checkout.

Our eGift Cards CANNOT be redeemed in fresh shops or third-party retailers.

Can I use multiple eGift cards at checkout?

You can use ONLY ONE eGift Card per online order.

If your gift card balance is less than your order total, you can cover the balance with a credit or debit card.

Can I add additional value to my eGift card?

We are unable to increase the balance of an existing eGift Card.

What are the conditions of use of an eGift card?

Our eGift Cards can be used to purchase any fresh product on fresh.com.

It cannot be used for the purchase of another eGift Card.

Our eGift Cards are non-exchangeable and non-refundable, even partially, in the event of loss, theft, or expiration.

They cannot be exchanged or redeemed for cash.

What happens if I lose my eGift card?

If your card is lost, please contact our customer service team.

They can be reached on fresh.com Here, or by phone at 1-833-858-1115.

Our team is available from Monday — Friday 9am - 5pm EST.

Can I return product ordered using an eGift card?

Products purchased by an eGift Card are eligible for return and are subject to fresh’s returns policy Read Here. In the event of a return of your order, your eGift Card will be credited for the amount used. If you have completed your purchase with another credit or debit card, the refund credit will be made to both your eGift Card and the credit or debit cards used to complete the purchase, in the amounts originally charged.

How to return a product purchased with an eGift card?

Purchases made on fresh.com may be returned within 60 days of purchase by contacting returns@fresh.com or 1-833-858-1115. We will provide a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are the customer's responsibility.

See our full returns policy Read Here.