When your Fresh.com order arrives, please inspect the package and its contents for any damage. While it is normal for the outer shipping carton to show minor wear from transit, if you believe a product in your shipment is damaged or defective, please contact us as soon as possible at inquiries@fresh.com or 1-833-858-1115.
To help us resolve the issue quickly, please provide your order number along with your email address and phone number. We may request photos of the damaged product, the packing slip located in the shipping carton, and the original shipping packaging for review.
If, after review, we confirm that the product is damaged or defective, we will contact you to discuss available options. Please note, if a refund is issued, shipping and handling charges are non-refundable.