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Return Policy

Due to changes in our operations resulting from the impact of COVID-19, we are extending the online return period for purchases made at fresh.com to 90 days. Purchases made at fresh.com may be returned within 90 days of purchase by contacting returns@fresh.com or 1-800-FRESH20 (1-800-373-7420). We will provide a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are the customer’s responsibility.

Purchases made at fresh.com, may also be physically returned to any Fresh stores within 60 days of our shops re-opening for an exchange or a store credit (store credit to be used at a physical Fresh store only), when accompanied by a receipt. The Shipping Confirmation email issued with purchases made at fresh.com is considered the original receipt

Returns to a Fresh Shop:

For purchases made at a Fresh store, when returned within 60 days of our shops re-opening, an exchange, store credit or a refund will be issued when accompanied by a receipt. Refunds will only be issued back into original form of payment.

For purchases made at fresh.com, when physically returned within 60 days of our shops re-opening, an exchange or a store credit (store credit to be used at a physical Fresh store only), will be issued when accompanied by a receipt. The Shipping Confirmation email issued with purchases made at fresh.com is considered the original receipt.

For purchases in the UK, this return policy does not affect your statutory rights.

Damaged or Defective Products:

When your Fresh.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at returns@fresh.com or 1-800-FRESH20 (1-800-373-7420). Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.