Stay in touch via WhatsApp

Customers can now contact us with enquiries via a dedicated Fresh WhatsApp account

Fresh customers can now reach out to us in Hong Kong over WhatsApp to receive the latest brand news, product promotions, special offers, Fresh Rewards membership points, contact our store beauty advisors, and reach out the customer service team.

Please click the following link to select the store you want to contact and start an exclusive conversation with us.

Contact Your Preferred Stores

After linking the store through the above link and opening WhatsApp, select 'Contact Selected Store' from the service menu, then click 'Contact Beauty Advisor' and click the specified link to directly engage in a conversation with the selected store's beauty advisor.


Contact Fresh Customer Service Team

Service hours: Monday to Friday (10:00 am to 12:30 pm, 2:00 pm to 6:00 pm), except Saturdays, Sundays, and public holidays.

(1) After binding to the official WhatsApp account, select “other inquiries” from the service menu to contact the customer service representative

(2) Call the customer service hotline: +852-3529 1331

(3) Email the customer service department: freshenquiry@fresh.com

*WhatsApp service is currently available only in Chinese. For any other inquiries, please contact the customer service team.