Help Center

Looking for answers? You've come to the right place.

Phone

PHONE

10:00am-12:30pm; 2:00pm-6:00pm
Monday to Friday,
excluding Saturday and Public Holidays

Email

EMAIL



Shipping Policy

ORDER PROCESSING

DELIVERY SERVICES

SHIPPING FEE

With the exception of specifically listed promotions on Fresh.com, our general delivery policy is listed below:

AREAS IN SERVICE

STANDARD SHIPPING SCHEDULE

**SF EXPRESS DELIVERY SERVICE SPECIAL ARRANGEMENT

In response to COVID-19, the following 7 areas (including Choi Hung, Choi Wan, Diamond Hill, Wong Tai Sin, Lok Fu, San Po Kong , and Tsz Wan Shan) will be temporarily suspended from providing home delivery services, with effective from 13 July 2020 until further notice. Customers are advised to arrange self-pickup at SF Express Locker. Sorry for any inconvenience caused. To learn more about the latest news, please visit the official website of SF Express https://www.sf-express.com/cn/en/.

 

SF Express Lockers (Hong Kong, SAR of China only)

Shipment Tracking/ Change of Shipping Address:

SF Express Customer Service Hotline and Office Hours