Help Center

Looking for answers? You've come to the right place.

Phone

PHONE

10:00am-12:30pm; 2:00pm-6:00pm
Monday to Friday,
excluding Saturday and Public Holidays

Email

EMAIL



Shipping Policy

ORDER PROCESSING

DELIVERY SERVICES

SHIPPING FEE

With the exception of specifically listed promotions on Fresh.com, our general delivery policy is listed below:

AREAS IN SERVICE

STANDARD SHIPPING SCHEDULE

SF Express Lockers (Hong Kong, SAR of China only)

Shipment Tracking/ Change of Shipping Address:

SF Express Customer Service Hotline and Office Hours