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HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?
After placing your order you will receive a web confirmation and also an email confirmation.
HOW DO I CHECK THE STATUS OF AN ORDER I HAVE PLACED?
Log in, then to go to the "Order History" section (located on the left frame). You will see all your Fresh.com orders along with their status and UPS tracking numbers.
If you are already logged in, click on "Your Account" (located on the top frame), then click on "Order History."
HOW DO FRESH PROMO CODES WORK ?
In addition to offering 3 free samples with every online purchase, Fresh.com occasionally gives you the opportunity to take advantage of other special offers, by entering promo codes upon checkout. These promo codes are available for online orders only and cannot be applied to previous purchases. Only one promo code may be used per order.
DOES FRESH TEST ITS PRODUCTS ON ANIMALS?
Fresh does not test any of our products on animals, nor do we use animal-tested ingredients.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Our Fresh boutique in London should be able to better assist you. You may contact that store via email (
london@fresh.com) or on +44 207 486 4100 by phone for information on placing an order to be shipped to you internationally.
CAN FRESH SHIP TO PO BOXES/APO/FPO ADDRESSES?
Fresh ships via UPS and Fed Ex which cannot deliver to PO Boxes.
IS IT SAFE TO ORDER ONLINE?
Ordering from Fresh online is safe and secure. Once you click on "Order Review," you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. If you do not feel comfortable ordering online, we are happy to take your order via phone at 1 800 FRESH20 (1 800 373 74 20) from 9am -5pm EST Monday – Friday.
WHAT IS YOUR RETURN POLICY?
Fresh would like you to be satisfied with your purchase. Fresh.com will only accept returns on items purchased through the website with a receipt and order number. To return or exchange a purchase please call or email customer service at
returns@fresh.com within 14 days of receipt of your purchase to process its return or exchange. We are unable to accept used skin and bodycare products and fragrances after that period. We will gladly replace any damaged or defective item immediately or refund your original purchase price. We are unable to refund the freight charges.
WHAT IF THE ITEMS I RECEIVE ARE DAMAGED IN SHIPPING?
If your package was damaged in shipment, please contact us at 1 800 FRESH20 (1 800 373 74 20). We will replace the damaged items and place a claim with the shipping carrier who will pick up and inspect the package.
CAN I REQUEST SAMPLES?
3 Fresh samples are sent with every Fresh.com order. Unfortunately, due to the high volume of requests we receive we can only send samples with orders.
