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Return Policy

Fresh would like you to be satisfied with your purchase. If you would like to return a Fresh product, please see our return policy below for returns made to a Fresh store or Fresh.com.

 

Returns to a Fresh Store

For purchases made through a UK Fresh Boutique, you may return any unopened or gently used items within 14 days of purchase by bringing the product back into store with your original receipt.

For purchases in the UK, this return policy does not affect your statutory rights.

 

Returns to our Retailers

For purchases made through our retailers, please follow the retailer’s returns policy.  All purchases made through our retailers must be returned to the retailer:

For Harrods Returns Policy please refer to: https://www.harrods.com/en-gb/delivery-and-returns/returns

For John Lewis Returns Policy please refer to: https://www.johnlewis.com/customer-services/returns/our-refund-policy

For Fortnum & Mason Returns Policy please refer to: https://www.fortnumandmason.com/information/returns-policy

 

Returns to Fresh.com/UK


Customer Notice: Due to Covid 19 we have extended our returns period. Customers must still notify us within 14 days of receipt of their order that they wish to return their order or items. However, we have extended our returns period from 14 days to 30 days. All other conditions remain as the below:

All purchases made through www.fresh.com/uk must be returned through www.fresh.com/uk. We are unable to accept online orders through a Fresh boutique or through any of our retail partners.

All returns must be requested within 14 days of delivery after the day on which you receive your order. Products must be returned to us within 30 days of the request and in a saleable condition so that we can process the return. All returned products must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the goods back. We will process a refund after our warehouse has received the stock back. It will usually take 3-5 days from refund for your account to be credited however some payment providers and payment types can take up to 14 days to credit your account. Refunds will only be made to the original purchaser’s method of payment.

To request a return, please follow the below instructions:

1) Contact our team via email at ukcustomerservice@fresh.com

2) Use the DPD return shipping label included in your parcel.

3) Pack your returns in the original packaging and drop it at the nearest DPD pick up point near you. We advise you obtain proof of postage when you post your return as we are responsible for your parcel only once it has been received into our warehouse.

If you choose to send your return through a courier not included in our Free Returns, then the cost of the return is the customers responsibility and Fresh will not reimburse for this cost.

For damaged/faulty products, we kindly ask you to go through the return process and send it back to us so we can proceed a security check and a refund.

If you have any refund and return queries please contact our friendly customer service team on ukcustomerservices@fresh.com.