What is Klarna?

Klarna is an alternate payment method that allows you to split your purchase into 3 interest-free payments or to pay later. To use Klarna to pay for your purchase, choose Klarna at checkout.

If you are in France, Spain, the Netherlands or Italy, you can pay in 3 interest-free payments. The first payment will be taken when your order is shipped. The remaining two payments will be automatically charged to your card for the two coming months.

If you are in the Netherlands, Germany or Belgium, you can pay immediately or defer your payment.

How do I sign up?

If your basket is eligible for payments with Klarna, you will be able to select Klarna as a payment method during checkout. Then, its very simple, just follow the instructions.

What are the conditions to sign up?

To sign up, you will need:

1. A debit or credit card

2. To be 18 years of age or over

3. An SMS-capable phone number

4. A residential address

What payment methods are accepted?

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover, American Express). Please note, prepaid cards are not accepted.

Has Klarna received my payment?

Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna’s customer service agents to confirm payment.

What if I return or cancel my order?

If you have paid for your order with a card, the refund will be made back to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days.

Will I still be charged if my order is canceled?

No, you will not be charged. Please reach out to Klarna’s customer service team in the Klarna app or at klarna.com for any additional support.

What if I can't make a payment?

Please reach out to Klarna’s customer service team and they’ll be happy to look into the options available. You can contact them in the Klarna app or at klarna.com.

Are there late fees?

Late fees are added to your payment plan if :

- Payment cannot be collected on due date

- No payment received for a puchase

In case of late payment, you will not be able to continue using Klarna until you have settled the debt. Late payments can also be reported.

We're always here to help!

Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/or by downloading the Klarna app.