Fresh would like you to be delighted with your purchase which is why we offer Free Returns for online orders. If you would like to return a Fresh product, please see our return policy below for orders purchased through fresh.com/uk.
Returns to a Fresh Store
For purchases made through a UK Fresh Boutique, you may return any unopened or gently used items within 14 days of purchase by bringing the product back into store with your original receipt.
For purchases in the UK, this return policy does not affect your statutory rights.
Returns to our Retailers
For purchases made through our retailers, please follow the retailer’s returns policy. All purchases made through our retailers must be returned to the retailer:
For Harrods Returns Policy please refer to: https://www.harrods.com/en-gb/delivery-and-returns/returns
For John Lewis Returns Policy please refer to: https://www.johnlewis.com/customer-services/returns/our-refund-policy
For Fortnum & Mason Returns Policy please refer to: https://www.fortnumandmason.com/information/returns-policy
Returns to Fresh.com/UK
All purchases made through www.fresh.com/uk must be returned through www.fresh.com/uk. We are unable to accept online orders through a Fresh boutique or through any of our retail partners.
All returns must be requested within 14 days of delivery after the day on which you receive your order. Products must be returned to us within 14 days of the request and in a saleable condition so that we can process the return. All returned products must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the goods back. We will process a refund after our warehouse has received the stock back. It will usually take 3-5 days from refund for your account to be credited however some payment providers and payment types can take up to 14 days to credit your account. Refunds will only be made to the original purchaser’s method of payment.
To request a return, please follow the below instructions:
1) Fill our Free Returns label included in your order marking what items you want to refund and select the applicable reason.
2) Pack your returns in the original packaging and attach the pre-paid Returns label to the outside of your parcel. We advise you obtain proof of postage when you post your return as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
If you choose to send your return through a courier not included in our Free Returns, then the cost of the return is the customers responsibility and Fresh will not reimburse for this cost.
If you have any refund and return queries please contact our friendly customer service team on email@example.com.
Holiday Season Return Policy
In addition to our standard 14 day returns policy, we offer an extended holiday season returns policy to make gift purchasing easier. Orders placed from Saturday 1st December 2018 can be returned for a refund (when unused, unopened and in their original packaging) until Friday 4th January 2019.
Damaged or Defective Products
When your Fresh.com/uk order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us at firstname.lastname@example.org. To return a damaged or defective product, please follow the instructions on the Returns process above. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.
AS A CONSUMER, YOU WILL ALWAYS HAVE LEGAL RIGHTS IN RELATION TO PRODUCTS THAT ARE FAULTY OR NOT AS DESCRIBED. THESE LEGAL RIGHTS ARE NOT AFFECTED BY THE RETURNS POLICY IN THIS CLAUSE OR THESE TERMS.