Billing

PAYMENT METHODS Fresh accepts the following credit cards: Visa, Mastercard and American Express. · For security reasons your billing name and address must match that of the credit card used for payment. · Fresh cannot process any credit card with a billing address outside of the United States. · All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.

 


SALES TAX Fresh Inc. is required by law to collect sales tax on orders shipped to Arizona, California, Illinois, Massachusetts, Nevada, New York, Texas, Washington and New Jersey.


 

TAX EXEMPTION Unfortunately Fresh is unable to accept tax exemption codes.

 


BACKORDERS & OUT OF STOCK If you order a product that is currently out of stock, you will receive an email to let you know about it. We will advise you of the possible in stock date and request a confirmation for a backorder, exchange or cancel instructions.


 

RETURNS & EXCHANGES Fresh would like you to be satisfied with your purchase. At this time, we are unable to accept Fresh.com returns in our Fresh stores. Fresh.com will only accept returns on items purchased through the fresh.com website, and these items must be accompanied by a receipt and order number. We are unable to accept returns on items purchased from any other Fresh retailers. To return or exchange your online purchase or for any other order discrepancy, please email us at returns@fresh.com within 14 days of receipt of your purchase. We are unable to refund the freight charges and we cannot accept any used products after that period.

 


COLOR ON THE INTERNET Fresh wants you to enjoy the products you buy from us. Please keep in mind that color monitors display colors differently, so if you have concerns about specific colors of makeup, please email our customer service. We'll get back to you right away with information to help you select the colors that are right for you.

 


SAMPLES Every Fresh.com order will be shipped with 3 free samples of featured products. Unfortunately, due to the large number of requests we receive we can only send samples with orders.