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Return Policy
Purchases made on fresh.com may be returned within 60 days of purchase by contacting us through the above contact form or by calling 1-(833) 858-1115. We will provide a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are the customer's responsibility.
Purchases made on fresh.com may also be physically returned to any Fresh shop within 60 days for an exchange when accompanied by a receipt. The shipping confirmation email issued with fresh.com purchases is the original receipt.
For purchases in the UK, this return policy does not affect your statutory rights.
Damaged Products:
When your fresh.com order arrives, please inspect the package for any damage. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged, please contact us immediately through the above contact form or by calling 1-833-858-1115. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged product for inspection. If, after having examined the product, we confirm that it is damaged, we will provide you instructions for returning the damaged product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.
Purchases made at a Fresh Shop:
For purchases made at a Fresh store, when returned within 60 days, an exchange, store credit or a refund will be issued when accompanied by a receipt. Refunds will only be issued back into original form of payment.