Return Policy

Fresh would like you to be delighted with your purchase which is why we offer Free Returns for online orders. If you would like to return a Fresh product, please see our return policy below for orders purchased through fresh.com/uk.

 

Returns to a Fresh Store:


All purchases made through www.fresh.com/uk must be returned through www.fresh.com/uk . We are unable to accept online orders through a Fresh boutique or through any of our retail partners.

For purchases made through a UK Fresh Boutique, you may return any unopened or gently used Fresh.com/uk purchase within 14 days of purchase by bringing the product back into store with your original receipt.

 

For purchases in the UK, this return policy does not affect your statutory rights.

 

Returns to Fresh.com/uk:


All returns must be requested within 14 days of delivery. Products must be returned to us within 14 days of the request and in a saleable condition so that we can process the return. All returned products must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the goods back. We will process a refund after our warehouse has received the stock back. It will usually take 3-5 days from refund for your account to be credited however some payment providers and payment types can take up to 14 days to credit your account. Refunds will only be made to the original purchaser’s method of payment.
 

If you have any refund and return queries or would like to request a refund please contact our friendly customer service team on ukcustomerservices@fresh.com.

 

Damaged or Defective Products:


When your Fresh.com/uk order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us at ukcustomerservices@fresh.com. To return a damaged or defective product, please follow the instructions on the Returns process above. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.