Fresh would like you to be satisfied with your purchase. If you would like to return a Fresh product, please see our return policy below for returns made to a Fresh store or Fresh.com.
Returns to a Fresh Store:
If you are not completely satisfied with your Fresh purchase or gift for any reason, you may return the unopened or gently used product to a Fresh store within 14 days of purchase with your original purchase receipt for an exchange or refund. A Fresh Gift Card cannot be returned or redeemed for cash (except for where required by law).
For purchases in the UK, this return policy does not affect your statutory rights.
Returns to Fresh.com:
You may return any unopened or gently used Fresh.com purchase within 14 days of purchase by contacting us at email@example.com or 0207 486 4100. We will provide you a return authorisation number as well as shipping instructions for your return package. Return shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective. If you receive products in a Fresh.com purchase that are damaged or defective, please refer to “Damaged or Defective Products” section below.
When you send us your return package, please include the return authorisation number that we have provided you. We suggest you ship via a traceable service to ensure delivery. You may choose, upon our acceptance of your return, to have the price you paid for the product either refunded to the original purchaser’s method of payment (i.e., we will only credit the debit or credit card used to make the original purchase) or applied to the purchase of products from Fresh.com of equal or greater value. Your original shipping and handling charges will not be refunded.
Damaged or Defective Products:
When your Fresh.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us at firstname.lastname@example.org or 0207 486 4100. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.